Effective date: 29 September 2026 · Last updated: 29 September 2026
This Privacy Policy explains how TradeDash ("TradeDash", "we", "us", or "our") collects, uses, discloses, stores, protects, and otherwise processes personal data in connection with the TradeDash website, software, licence-management system, customer support, email delivery, Telegram-related functionality, and related services (collectively, the "Services").
This Policy is intended to describe our practices under Singapore's Personal Data Protection Act 2012 ("PDPA") and other applicable privacy laws.
This Privacy Policy applies to personal data that we process when you visit our website, purchase or request a TradeDash licence, receive a licence through an authorised Partner, activate TradeDash, renew or upgrade a licence, request a device reset, use BASE or PRO features, use Telegram-related functionality, contact us for support, receive service emails, or interact with our licence-validation systems.
This Policy does not govern the independent privacy practices of third parties such as MetaQuotes, your broker, Telegram, your VPS provider, an introducing broker, a signal provider, or another Partner.
TradeDash operates the Services described in this Policy.
Trading name: TradeDash
Website: https://tradedash.cc
Privacy questions, access or correction requests, withdrawal of consent, complaints, or concerns about our handling of personal data can be directed to:
Email: [email protected]
The exact information we collect depends on how you interact with TradeDash.
We may collect:
For licensing, fraud prevention, security, and support, we may collect or generate information such as:
Depending on the TradeDash version and features used, we may process limited technical information such as:
TradeDash does not require your broker password for ordinary licence validation.
You should never send us your broker password, trading-account password, seed phrase, private cryptographic key, or other unnecessary financial credential.
If you use PRO or Telegram-related features, information may include, depending on implementation:
Where you create your own Telegram bot, you are responsible for protecting your bot token.
If you contact us, we may collect your name, email address, message contents, screenshots, logs, error reports, attachments, support history, and any other information you voluntarily provide.
If you purchase directly from us, we may process transaction reference, amount paid, plan purchased, payment status, invoice information, and limited billing information.
Payment-card numbers may be handled directly by third-party payment providers rather than stored by TradeDash.
When you access our website or online services, we may collect IP address, browser type, device type, operating system, referring page, pages visited, date and time, security logs, cookie or similar technology data, and analytics information where used.
Unless specifically required for a disclosed purpose, TradeDash does not intend to collect broker account passwords, banking passwords, seed phrases, cryptocurrency private keys, credit-card security codes, national identity documents, biometric information, medical information, or other sensitive information unrelated to providing TradeDash.
If you accidentally provide unnecessary sensitive information, contact us so that we can assess whether it should be deleted.
We may obtain personal data directly from you, from an authorised Partner acting on your behalf, through our website, through licence activation, from the TradeDash software, from customer-support communications, from our email-delivery systems, from security and operational logs, from third-party service providers acting for us, or from other lawful sources.
Where a Partner submits your data to us, the Partner is responsible for having authority to provide that information and for giving any notice or obtaining any consent required for its own collection and disclosure.
We may collect, use, or disclose personal data for purposes including:
Where the PDPA requires consent, we will seek consent before collecting, using, or disclosing personal data for the notified purposes unless an exception applies.
In some circumstances, consent may be deemed or may not be required under applicable law.
We will not require you, as a condition of receiving a product or service, to consent to collection, use, or disclosure beyond what is reasonable for providing that product or service, except where otherwise permitted by law.
You may withdraw consent to our continued collection, use, or disclosure of personal data by contacting us at [email protected].
We may need reasonable time to process the request and may explain the likely consequences before implementing it.
Depending on what you withdraw consent for, we may be unable to validate your licence, provide the software, maintain device binding, process renewals or upgrades, provide support, deliver service communications, or continue the customer relationship.
Withdrawal of consent does not affect processing that is permitted or required by law independently of consent.
We may disclose personal data to parties that reasonably need it for the purposes described in this Policy, including:
Service providers are expected to process information only for authorised purposes and subject to appropriate confidentiality and security obligations where applicable.
TradeDash currently uses or may use third-party infrastructure including:
These providers may independently process certain technical information under their own terms and privacy policies.
We may replace or add providers as our infrastructure evolves.
Some service providers may store or process data outside Singapore.
Where personal data is transferred outside Singapore and the PDPA's Transfer Limitation Obligation applies, we will take appropriate steps to ensure that the transferred data receives a standard of protection comparable to that required under the PDPA.
These measures may include contractual protections, vendor due diligence, technical safeguards, and other legally recognised mechanisms.
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected or for legitimate legal or business purposes.
Different information may have different retention periods. For example:
Where information is no longer required, we may delete it, anonymise it, or remove the means by which it can reasonably be associated with an individual, subject to applicable law.
We use reasonable administrative, technical, and organisational safeguards appropriate to the nature of the information we process.
Measures may include:
For example, TradeDash may store a cryptographic hash for normal licence validation and a separately encrypted recovery copy where administrative recovery is required.
No system is completely secure. We cannot guarantee that unauthorised access, disclosure, loss, or misuse will never occur.
We maintain processes for assessing and responding to suspected personal-data breaches.
Where a breach is notifiable under the PDPA, we will notify the Personal Data Protection Commission and affected individuals in accordance with applicable legal requirements.
Subject to applicable exceptions under the PDPA, you may request access to personal data about you that is in our possession or under our control, and correction of an error or omission in your personal data.
To submit a request, contact [email protected].
We may need to verify your identity before processing the request.
Where permitted by law, a reasonable fee may apply to an access request. If so, we will inform you in advance.
We take reasonable steps to ensure that personal data used to make a decision affecting you, or disclosed to another organisation, is accurate and complete where required.
You are responsible for providing accurate information and notifying us when important details change.
Our website may use cookies or similar technologies for essential website operation, security, session management, preferences, performance, analytics, and fraud prevention.
Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.
You may be able to control cookies through your browser settings.
We may use privacy-conscious analytics tools to understand website traffic, page performance, device types, general usage patterns, and service reliability.
Where analytics involve personal data, we process that information in accordance with this Policy and applicable law.
We do not sell personal data to advertisers.
Transactional or service communications are different from marketing.
We may send operational emails that are necessary to issue your licence, confirm renewal, confirm upgrade, notify you of security matters, respond to support, provide service information, or communicate important account changes.
If we send direct marketing messages, we will comply with applicable consent, unsubscribe, and Do Not Call requirements.
You may opt out of marketing without opting out of communications necessary to administer an active licence.
TradeDash does not sell personal data to advertisers.
If our practices change materially, we will update this Policy and take any steps required by applicable law.
TradeDash is not intended for children.
You must be at least 18 years old or the age of legal majority required to enter into our Terms of Service.
We do not knowingly seek to collect personal data from children for use of the Services.
Our licensing systems may automatically validate a licence key, compare cryptographic licence information, check expiry, apply device binding, confirm product tier, detect duplicate or invalid requests, and allow or refuse software activation based on configured licence rules.
These systems are used to administer contractual software entitlements and security controls.
If you believe an automated licence result is incorrect, contact [email protected] for review.
A Partner may provide us with customer information to request or administer a TradeDash licence.
Depending on the arrangement, we may process Partner name, member name, member email, licence type, requested duration, existing licence information for authorised renewals or upgrades, and request status.
We use this information to fulfil the licence request, administer the customer relationship, prevent fraud, and provide support.
Partners must not provide us with personal data they are not authorised to disclose.
TradeDash uses security controls intended to avoid unnecessary plaintext retention of licence keys.
Our systems may:
A plaintext licence key may still appear in an authorised customer email, personalised preset file, or local software configuration because the customer needs it to use the licensed product.
You are responsible for keeping your copy confidential.
Our website, software, documentation, or support communications may link to third-party services.
Those third parties have their own privacy practices.
We are not responsible for their independent collection or use of personal data.
If TradeDash or substantially all relevant assets are sold, merged, reorganised, or transferred, personal data may be transferred to the successor or relevant transaction parties where permitted by law.
We will take reasonable steps to preserve appropriate confidentiality and data-protection safeguards.
We may update this Privacy Policy to reflect changes to our Services, new product features, infrastructure changes, security practices, legal requirements, or regulatory guidance.
The "Last updated" date will show when the Policy was revised.
Where required, we will provide notice of material changes before or when they take effect.
If you have a question, concern, complaint, access request, correction request, or consent-withdrawal request concerning personal data, contact us:
TradeDash
Email: [email protected]
Please provide enough information for us to understand and respond to your request, but do not send passwords or unnecessary sensitive information.
Where applicable, our handling of personal data is subject to Singapore's Personal Data Protection Act 2012 (PDPA) and related regulations and guidance.
Nothing in this Privacy Policy limits rights or obligations that cannot lawfully be excluded.
TradeDash
Website: https://tradedash.cc
General support: [email protected]
Privacy questions: [email protected]